Privacy Policy

Moments That Define Hotel Amar Leela

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At Hotel Amar Leela, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes the types of information we collect, how we use and disclose it, and the choices you have regarding your data when you visit our website, make a booking, or otherwise interact with our services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect information that you provide directly to us, including but not limited to your name, email address, phone number, postal address, government ID details (for check-in purposes, as required by law), payment information, and any other details you choose to share with us through our website, booking forms, or in-person during your stay. We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and browsing behavior, through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for purposes including:

Processing and confirming your room or event bookings

Verifying guest identity during check-in, as required under applicable law

Responding to inquiries, requests, and feedback

Sending booking confirmations, updates, and relevant communications

Improving our website, services, and guest experience

Complying with legal, regulatory, and safety obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Trusted third-party service providers who assist us in operating our website, processing payments, or managing bookings

Government or regulatory authorities, where required by law (including guest registration requirements under Indian hospitality regulations)

Professional advisors, in connection with legal or business obligations

All third parties with whom we share information are required to maintain its confidentiality and use it only for the purposes specified.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance browsing experience, understand website traffic, and personalize content. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect certain website functionalities.

6. Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you

Request correction or updating of inaccurate data

Request deletion of your personal data, where applicable

Opt out of marketing communications at any time

Withdraw consent for data processing, where consent is the basis for processing

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements, such as guest registration records required under applicable hospitality and tourism regulations.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page along with a revised "Effective Date." We encourage you to review this policy periodically to stay informed.